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Refund & Cancellation Policy

1. Nature of Electronic Digital Goods

Because our software configuration services, digital deployments, and automated license provisioning occur immediately upon payment authorization via secure HTTPS vault delivery, digital deliverables are deemed unmasked, accessed, and consumed upon retrieval.

2. Defective Deliverable Guarantee & Free Replacement

We stand behind the authenticity and functionality of every deployment. If a technical defect, invalid credential, or installation issue arises:

• Contact our 24/7 technical support desk within 30 days of purchase.
• Our automated telephone activation (CID) diagnostic tools or tier-2 support engineers will troubleshoot the issue.
• If a credential cannot be validated by our automated diagnostic engine, an immediate 100% free replacement or full refund will be issued to the original payment method.

3. Non-Refundable Scenarios

Refunds will not be approved if:

• The digital license was successfully activated and consumed on the target hardware.
• Incompatibility caused by hardware failure or unverified third-party operating system modifications.
• The customer initiates an unauthorized chargeback prior to contacting our 24/7 technical desk for diagnostic resolution.

4. How to Request Technical Assistance or Refund

To request service verification or refund evaluation, email our support team with your order reference number:

Email: support@stratadigitalsystems.com
Response Time: Under 2 hours (24/7 coverage)